TERMS AND CONDITIONS
1. INFORMATION ABOUT US
This site is operated by and the goods you purchase will be supplied by GOLD THIMBLE ("we").
We are operating our business in Scotland having our principal place of business at Gold Thimble, 70 Coustonholm Road, Glasgow, G43 1TZ.
You can contact us by email at support at with the email address that you used to place your order, along with your full name, order number and your contact number, or you can contact us by telephone on 0141 649 632, lastly you can write to us at 70 Coustonholm Road, Glasgow, G43 1TZ.
2. YOUR PERSONAL INFORMATION
3. CONTRACT CONCLUSION
If you submit an order for goods via this site by clicking 'Submit order', ‘Place Order’, or such like, your order is an offer to us to buy the goods on our website.
We will acknowledge receipt of your order by sending you an automatically generated email accepting your order. With this email the contract will be concluded.
The contract will relate only to those specific goods which are referred to in our email confirming our acceptance of your order.
You should read and check the details in this email to ensure that they are correct.
We store the contract’s content and will send you the details of your order as well as the general terms via e-mail. The contract text will be sent to you with the email purchase contract confirmation. The general terms you can find here at all times:
The details about your recent orders you will find by accessing your online account.
4. PRICE AND DELIVERY COSTS
We shall use our reasonable endeavours to ensure that the prices as quoted on our site are correct.
Information displayed on this site relating to pricing is subject to change by us without notice, but the descriptions and prices as shown on the site at the time of any order being placed will be the prices and descriptions applicable to that order.
Where the correct price of the goods is less than our stated price, we will charge the lower amount on dispatch. If the correct price of the goods is higher than the price stated on our site, we may, if possible, reject your order at our discretion, and in which case we will notify you of such rejection and the correct price for the goods.
Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs.
Delivery costs can be looked on Shipping costs at
The delivery costs are dependent upon the weight and dimensions of the package at dispatch, and these will be notified to you separately if these required to be amended, or before you submit your order and will be confirmed to you by email.
5. AVAILABILITY AND DELIVERY
Information displayed on this site relating to availability is subject to change by us without notice.
We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.
If a product is no longer available after an order has been submitted, we will notify you by the email you used when placing the order, and an alternative option or refund will be offered.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on the site.
Delivery will be made according to the information on the product pages after your order is accepted.
We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products.
It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.
6. SINGLE LENGTH DELIVERIES
Orders of piece goods between 0.1 and 5 metres long will be sent as a single length. We may divide orders of fabric measuring in excess of 5 metres into shorter lengths.
Payment for goods can be made by one of the following accepted payment methods:-
- Card (Visa, MasterCard, American Express, Maestro, Visa Electron or Vpay)
Your payment method will be charged following the submission of your order.
All registered customers can place orders on account after their first successful order, or by logging into their account.
Payment for goods will be made in accordance with the procedure explained in the information page “FAQS about Online Ordering” and “Payment methods”.
8. TERMINATION POLICY
Right of withdrawal
You have the right to withdraw from this contractual agreement within a period of thirty days without providing substantiation for such withdrawal.
Please note that the goods, and in particular fabrics, will have been carefully inspected by us prior to despatch, and as such it will be your responsibility, your representatives, and that of any of your instructed agents i.e. curtain maker, tailor, seamstress, interior designer, and such like, etc., to ensure that the cut and quality is to your satisfaction prior to placing an order. Please note some fabrics and yarns can shrink during washing, dry cleaning, ironing, use, storage etc. and likewise that shades can vary between dye lots and fabric rolls, or yarns.
The withdrawal period spans a period of thirty days from the date upon which you or a third party nominated by you, who is not the carrier, shall take possession of the last of the goods being returned, insofar as you shall have ordered multiple goods within the parameters of an integrated order and such goods shall be delivered within separate shipments.
In order to exercise your right of withdrawal, you must inform us via email at of your decision to withdraw from this contractual agreement by issuing a clear statement (e.g.an email) with your full name, order number using the email address used when placing the order along with an explanation for your reason for withdrawal.
Consequences of withdrawal
If you withdraw from this contractual agreement, we shall only be obligated to process a refund to you of the payment for goods that we have received from you, exclusive of any delivery or shipping costs, immediately and no later than within thirty days from the date upon which we receive your notice of withdrawal from this contractual agreement.
Any such refund shall be remitted by means of the same method of payment that you used to carry out the original transaction unless an alternative arrangement has been expressly agreed with you.
However, if the goods have already been dispatched at the time of your withdrawal a refund will only be processed once we have received the returned goods, in a condition which is satisfactory to us to which we will be the sole judges.
As such, we may refuse to issue a refund until such time as we have had the goods returned again or until you have provided evidence of having returned the goods – whichever shall have occurred earlier.
You shall be required to return or hand over the goods to:-
70 Coustonholm Road
Glasgow, G43 1TZ
Scotland, United Kingdom
immediately and, in any case, no later than within thirty days from the date upon which you inform us of your withdrawal from this contractual agreement.
The deadline shall be deemed to have been met if you despatch the goods before expiry of the thirty-day period.
You shall bear the direct costs of returning the goods.
You shall be required to pay for any depreciation of the goods only if such depreciation is attributable to any unnecessary handling of the goods in order to examine their condition, properties and operation.
Reasons for exclusion or termination
The right of withdrawal shall not subsist in the instance of contractual agreements concluded for the delivery of goods that are not pre-fabricated and whose manufacture or delivery to the consumer is contingent upon an individual selection or stipulation of the consumer or which are exclusively customised to suit the consumer's personal requirements. We are unable to offer a refund on goods that have been cut, made or selected, or goods that have been used under any circumstances. For the avoidance of doubt, there is no right of withdrawal for fabrics that have been cut off the roll i.e. a bespoke order.
The right of withdrawal shall lapse prior to the scheduled date of expiry in the instance of contractual agreements concluded : -
− if goods in questions have been returned to us in a non saleable condition, including bespoke orders, or goods that have been damaged and we are unable to offer you a refund;
− for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal shall have been removed following delivery;
− for the delivery of goods that shall have been inseparably mixed with other commodities following delivery on account of their condition; or
− for the delivery of audio or video recordings or of computer software in sealed packaging if the seal shall have been removed following delivery.
9. REFUNDS POLICY
When you return goods to us because you have cancelled the contract between us during the cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation.
We will refund the price of the goods in full, excluding any delivery costs. We will not refund you the cost of sending the item to you. Likewise, you will be responsible for the cost of returning the item to us.
If you are not satisfied with a product for it being incorrect, defective or damaged e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us for inspection. Please note that the goods, and in particular fabrics, will have been carefully inspected by us prior to despatch, and as such it will be your responsibility, your representatives, and that of any of your instructed agents i.e. curtain maker, tailor, seamstress, interior designer, and such like, etc., to ensure that the cut and quality is to your satisfaction prior to placing an order. Please note some fabrics and yarns can shrink during washing, dry cleaning, ironing, use, storage etc. and likewise that shades can vary between dye lots and fabric rolls, or yarns.
Once we have confirmed the product defect or other problem, we will:
- provide a full or partial refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or
- at your option, repair or replace the goods at our cost (excluding the cost of postage), unless this would not be possible or would be disproportionately costly in the circumstances, in which case we will refund to you the amount paid by you for the goods in question.
We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective goods.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
10. CANCELLATION BY US
We reserve the right to cancel the contract between us if, for example:
- we have insufficient stock to deliver the goods you have ordered, under the explanation that goods that are not in stock are generally replenished within a week but it may take longer than this depending on the availability and stock levels of any given product;
- we do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.
11. TITLE AND RISK
You will become the owner of the goods you have ordered as soon as they have been dispatched to you and we have received clear funds in full payment for the goods. Once goods have been dispatched to you they will be held at your own risk and we will not be liable for their loss or destruction.
We are not responsible if you cannot access the site properly or at all because of any event outside our control, for example (without limitation) the performance of your or our Host Site, Internet Service Provider, your browser or the internet.
This site relies in part on software to work. Whilst we will monitor the site, we cannot guarantee that the site or any individual feature of the site will be error free, available all the time and/or free from viruses.
It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
Nothing in these terms will affect your Consumer rights.
13. EVENTS BEYOND OUR CONTROL
We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control including, availability of stock, and without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, natural disaster or any other act of god.
If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.
15. LAW AND JURISDICTION
These terms are governed by the laws of Scotland, and any contracts formed between us at our principal place of business, as aforesaid, or via this site will be governed by Scots law.
The Scottish courts will have exclusive jurisdiction over any dispute relating to these terms or any contracts between us.
All notices you send us must be sent to the contact details on this site.
We may give notice to you at either the e-mail or postal address you provide to us when making a purchase. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the addressee.
17. DISPUTE RESOLUTION